March 18, 2020
Dear Fix Healthcare community:
Given the recent Provincial Health Officer’s recommendations, we will be temporarily closing our clinic doors as of March 19th in order to protect our staff, patients, and communities. We look forward to being able to open again, and are waiting on direction from the public health officer of BC. Our reopening date will be subject to change depending on Provincial Health recommendations. Please stay updated on our website, Facebook, and here on our online booking page. Please note that our current movement class cancellations will remain in effect after reopening until further notice.
Feel free to send us an email with any questions or concerns about your upcoming appointments. You can reach us at firstname.lastname@example.org. We will not be answering calls during this time as we are advising all Fix clinic staff to follow the provincial social distancing recommendations and not come in to work. Thank you in advance for your patience, as we will try to respond to you as swiftly as possible. We will keep you in the know the best we can.
We sincerely hope that you stay healthy and stay home, and that you have the help and support you need through this trying time. And we look forward to supporting your healthcare needs in the best way we can, as soon as it’s appropriate and safe for everyone.
Kind regards, Your Fix Healthcare Team
Update March 26: When Tuesday night’s news about a potential COVID exposure at Fix was aired, we were as surprised as you – that was the first news we had heard of it as well. We learned the hard way that VIHA protocol does not include contacting affected businesses prior to a media release. Ideally we would have liked to reach out personally to the people who were in clinic those days so that we could have provided you with any information we had and to answer your individual questions.
We were finally able to speak with a VIHA representative late yesterday. Although getting in touch individually with our patients would have been our preference, the VIHA representative said that individual patient notification is not necessary and that is why they do the media releases. They said that all people in Victoria, not just people who have been to Fix, should be social distancing and monitoring for symptoms. They suggested that people review the information on the BCCDC and VIHA websites.
Due to patient confidentiality reasons, VIHA cannot release any information about the affected person. They were able to confirm that the potential exposure was at the Downtown clinic, not at Selkirk, and that the person was present at the clinic on both of the days in question (14th and 16th). There were multiple people present both days.
As reassurance, we can say that in particular during those few weeks before we closed we had an increased focus on cleaning in clinic including special sanitizing cleaning sessions, using medical grade cleansers, and the extensive use of disinfectants which all staff were using between patients. This was in addition to our usual practices of excellent hand hygiene – hand washing and hand sanitizer.
We hope that you are staying well during this challenging time.
Your Fix Healthcare team