All About Fix

  • How does Jane work?

    Once you sign up, you can book a session with your therapist of choice at your preferred date, time, and location. Once you book, you will receive an email inviting you to fill out an intake form. We recommend patients fill it in prior to the appointment as this allows your therapist to use the full session for your treatment.

    If you’re coming to Fix for different therapies, such as chiropractic and massage therapy, you will need to fill out a separate intake form for each modality. 

  • What can I expect during my first visit?

    If you have already filled out the intake form prior to your visit, then your therapist will review your information, discuss your concerns with you, and outline various treatment options. They will then work with you to develop a treatment plan that meets your unique needs and goals. You will then receive hands-on treatment during your session.

  • How many sessions will I need?

    This completely depends on the patient. Some patients need only one or two sessions while others require more frequent care. Our mission is to help determine exactly what works for you—whether that’s a different therapy or even a referral to another practitioner outside the clinic.

  • What should I bring?

    For active modalities, it’s a good idea to bring or wear gym clothes that you feel comfortable moving in and that are loose enough to expose certain areas for massage, treatment, etc.

  • Do you handle insurance and billing?

    Yes! We bill directly for patients and handle all major insurance companies. You can conveniently fill out your forms through Jane, and we’ll do the rest. If you need an extension of care for accident-related or disability claims, we will contact the adjustor and apply for the extension on your behalf. Please let us know if you have insurance you’d like us to bill on your behalf, so we’re able to set it up for you ahead of your appointment.

  • Do you handle ICBC claims?

    Yes! We bill directly for you. Please see our ICBC page for more information about your coverage and how we can help.

  • Do you accept WorkSafeBC claims?

    We apologize for the inconvenience, but we do not handle WCB claims.

  • What is your cancellation policy?

    We respectfully ask that you give us 24 hours’ notice when cancelling or rescheduling an appointment. Those cancelling with less notice will be charged the full appointment fee, unless we are able to fill the spot from our waitlist. By getting in touch with us ahead of time when scheduling conflicts occur, you’re honouring your practitioner’s time, which we really appreciate.

Still have questions?

Whether you’re seeking more information about a treatment or have a question about insurance coverage, we’re here to help!

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